🔐 Privacy Policy
This Privacy Policy explains how SaraS Web Solutions (“we”, “our”, “us”) collects, uses, stores, and protects personal information when you interact with us through our website, services, and WhatsApp Business API.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
Name
Mobile number
Email address
Business details (if applicable)
b) WhatsApp Communication Data
Messages sent by you on WhatsApp
Media files shared (images, documents, audio)
Message timestamps and delivery status
We do not access your personal WhatsApp contacts or private chats outside our business interaction.
2. How We Use Your Information
Your information is used only for legitimate business purposes such as:
Responding to inquiries and customer support
Providing service updates and notifications
Sending approved WhatsApp message templates
Order confirmations, reminders, and service-related communication
Improving our services and customer experience
🚫 We do not use WhatsApp data for spam, advertising, or unauthorized marketing.
3. WhatsApp Business API Compliance
We strictly follow Meta (WhatsApp) Business Policy
Messages are sent only after user opt-in
Users can opt out anytime by replying STOP
We never sell, rent, or share WhatsApp data with third parties
4. Data Storage & Security
Data is stored securely on protected servers
Access is restricted to authorized personnel only
We use industry-standard security practices
WhatsApp messages are processed via official WhatsApp Business API providers
5. Sharing of Information
We may share information only when required:
With WhatsApp (Meta) for message delivery
With trusted service providers under confidentiality
When required by law or government authorities
6. Data Retention
Personal data is retained only as long as necessary
WhatsApp chat data may be deleted periodically
Users can request data deletion anytime
📧 Email: support@saraswebsolutions.com
7. User Rights
You have the right to:
Request access to your data
Correct inaccurate information
Withdraw consent
Request deletion of your data
8. Cookies & Tracking
Our website may use cookies for:
Analytics
Performance improvement
You can disable cookies in your browser settings.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on this page with a new effective date.
11. Contact Information
For any privacy-related concerns, contact us: